"In the past, when I got off the high-speed rail from Lanzhou West Railway Station and then transferred to the bus, I was always afraid that I wouldn't be able to catch the bus, but now it is too convenient to have this auxiliary station, and the free transfer goes directly to the bus station, saving a lot of time." Mr. Lu, a passenger who lives in Huating, sighed: "The traffic is getting more and more convenient, and the travel is becoming more and more convenient." ”

　　In the auxiliary station of Lanzhou Passenger Transport Center West Passenger Station at the exit of Lanzhou West Railway Station, with the strategic positioning of "transportation hub + cultural tourism service", relying on the core of Lanzhou West Railway Station, it focuses on optimizing the free connection network, expanding through train services in scenic spots, innovating tourism package and pick-up and drop-off station business, and initially building an integrated service system of "seamless transfer + cultural tourism diversion", which has won high praise from the majority of passengers.

　　Free shuttle service to achieve "zero distance" transfer

　　In March 2024, Lanzhou Passenger Transport Center set up Lanzhou's first auxiliary station at Lanzhou West Railway Station, set up a free connection point in the exit hall, picking up and dropping off passengers who need to transfer to the bus station, realizing the seamless connection of bus, rail and passenger transport, and the point-to-point "zero-distance" transfer method, which also provides passengers with time-saving, labor-saving, fast and comfortable travel services. The reporter learned from the Lanzhou Passenger Transport Center that up to now, the auxiliary station of the West Passenger Station of Lanzhou Passenger Transport Center has served a total of 30,180 passengers, and the passenger satisfaction rate is as high as 99%. This move not only improves the seamless transfer system of Lanzhou West Railway Station, but also greatly improves the convenience of passenger travel.

　　Recently, the reporter saw in the auxiliary station of Lanzhou West Railway Station that the auxiliary station has a service hall that provides free tea and rest areas, so that passengers can enjoy a better travel experience while relieving fatigue. Ms. Su, a passenger citizen, said: "Taking the elderly out is the most afraid of tossing, there is a rest area to sit in, and you can also help store luggage, and the waiter also poured hot water, and the old man said that it was much more comfortable than squeezing at the station before." ”

　　In the interview, the free shuttle service received the most praise from citizens and tourists. Most passengers said that for tourists with luggage and families with elderly and children, there is no need to spend time looking for an online car-hailing, waiting for a bus or queuing up to take a taxi, and you can take the shuttle bus out of the station, which greatly reduces turnaround time and physical exertion, making the journey easier.

　　Customized passenger transport services activate regional economic vitality

　　"Last time I took the high-speed rail from Xi'an to Lanzhou West, I was worried about how to transfer to the bus to Wuwei, but I didn't expect to see the auxiliary station when I got out of the station, and I could buy a ticket here and pick up the bus station for free, which saved half an hour faster than the route I checked before, which was too worry-free." Mr. Fu, who traveled to Gansu during the summer vacation, said.

　　Compared with the limitations of traditional buses with fixed routes and fixed frequencies, customized passenger transport can flexibly adjust the route and departure time according to the destination and number of passengers, especially suitable for niche attractions, passengers in remote areas and small travel groups. It fills the service gap between public transportation and private cars, which not only avoids the high cost of chartered cars, but also is more efficient than ordinary passenger transport, allowing passengers to change from "passive waiting for cars" to "active car selection", fully meeting the needs of personalized travel.

　　In addition to passenger customized services, the connection point of Lanzhou Passenger Transport Center West Passenger Station also deepens the integration of tourism and culture, science and technology, agriculture and other industries through cooperation with a number of tourism enterprises, and uses the "Lanzhou Passenger Transport Center Travel Online" applet to realize the intelligence and convenience of tourism services. At the same time, according to the needs of passengers, tourism consultation, tourism route customization, tour chartered cars and other services are carried out to further improve the quality of tourism services and tourist satisfaction.

　　Build a new road passenger comprehensive hub station

　　The reporter learned that since May this year, with the arrival of Lanzhou's peak tourist season, the number of foreign tourists has gradually increased, and the auxiliary station of the West Railway Station has opened a point-to-point pick-up service from the West Railway Station to the hotel in a timely manner, effectively solving the trivial problems of passengers during the journey through meticulous service concepts. At the same time, it also provides value-added services such as luggage storage, travel reservation, and route customization, showing Lanzhou's enthusiasm to the majority of guests and friends in Lanzhou. The West Railway Station Auxiliary Station starts from the hotel pick-up service and redefines the service connotation of the transportation hub.

　　"Lanzhou Passenger Transport Center will also combine the overall planning of the West Railway Station area, based on the idea of refined layout and quality planning, to create a comprehensive passenger hub station on the South Square Road of the West Railway Station integrating transportation connection, business services, tourism and catering, shopping and entertainment, and Sunac development, accelerate the construction of a comprehensive transportation hub, upgrade and expand capacity, and provide more efficient and convenient travel services for the majority of passengers." The relevant person in charge of Lanzhou Passenger Transport Center said. (Lanzhou Daily all-media reporter He Yixuan text/photo)